Discovering Emotional Labour Essay

Emotional work is the control of a person’s feeling in order to display the appropriate emotions to others in different situations (Hochschild, 1983: Pg. 7). In other words, a person has to put aside his or her own feelings and shows the right emotions in the right place at the right time. This concept can be applied to many aspects of our daily life and when used in terms of it being sold for a wage, Hochschild (1983) define it as emotional labour. By focusing on the service industries, this essay will discuss Hochschild’s account of emotional labour and look into certain areas of concern caused by it. Although the practice of emotional work can be link all the way back to the ancient time, the term emotional labour is considered to be relatively new and is first discussed in Arlie Hochschild’s (1983) book, â€Å"The Managed Heart†. With the rise of the post-industrial work, there had been a significant increase of the service sector during the late 1900s (Hochschild, 1983: Pg. 9). In fact, one now interacts with other individuals rather than working with a machine (Hochschild, 1983: Pg. 9). Thus, this gives rise to the importance of interpersonal skills and the use of emotional labour (Hochschild, 1983: Pg. ). Whenever a person changes his or her emotions, tone, body language, etc. to conform to an ideal, it is considered as emotional labour (Hochschild, 1983: Pg. 7). It is practiced widely in many forms of modern work. A flight attendance smiling warmly while serving each and every passengers, a cafe barista showing enthusiasm when making coffee, and a nurse showing care and concern when helping a patient. All of the above are examples of emotional labour. With it being a major part of our behavior today, it is vital that we look more deeply to understand how emotional labour works. Hochschild discussed two types of emotional acting: surface acting and deep acting. Surface acting is the act of putting on or showing an emotion without truly feeling that emotion inside oneself (Hochschild, 1983: Pg. 35). This means that one has to suppress his or her negative emotions, such as sadness, anger, boredom, etc. , and display positive emotions, such as happiness, care, excitement, etc. There have been concerns being brought up regarding the use of surface acting, as it can lead to serious side effects such as depression. On the other hand, deep acting is the act of putting on an emotion that one truly feels inside (Hochschild, 1983: Pg. 35). This is done either by showing the emotion that we really feel or by true method acting. True method acting works by thinking of our past experiences we try to encourage the real emotion that we may not have felt otherwise (Hochschild, 1983: Pg. 38). In terms of emotional labour, we are often referring to true method acting which is very much similar to surface acting, one lacks the freedom to genuinely display his or herself during work. Now girls, I want you to go out there and really smile. Your smile is your biggest asset. I want you to go out there and use it. Smile. Really smile. Really lay it on (Hochschild, 1983: Pg. 4). † A pilot tells the above to the trainees of Delta Airline Stewardess Training Center. This clearly shows how much the airline focuses on the value of a personal smile to reflect it company’s identity rather than its flight s afety or the punctuality of its flight departures and arrivals (Hochschild, 1983: Pg. 4). Another good example would be the baristas working in the world largest cafe chains, Starbucks Coffee being remained consistently by their managers to provide customers with the â€Å"Starbucks Experience†. Baristas are told to put up a cheerful and enthusiastic front, connect with the customers and to develop the say â€Å"yes† attitude. In fact, beside Starbucks, many other food and beverage businesses today have already move on to focus on their customer service rather than focusing solely on the quality and taste of their products. There has been much discussion of emotional labour being â€Å"Taylorized†. Hochschild (1983) compared the labour of a factory worker and a flight attendant. She mentioned that a factory worker is simply doing physical work while a flight attendant has to do physical and mental labour, as well as also emotional work (Hochschild, 1983: Pg. 6). Quite similar to Frederick Taylor’s standardization of the physical movements of industrial workers in the early 1900s, scientific management is now used to the mass production of emotional movements (Fineman, 2003: Pg. 33). For example, Disney provides prescriptions to their trainees to always make eye contact and smile, greet and welcome each and every guest, say â€Å"thank you† to each and every guest, etc. (Fineman, 2003: Pg. 32). The Disney look also extends to body appearances, such as hair length and style, make up, body fragrance, nails length and colour (Fineman, 2003: Pg. 32). Besides Disney, a huge number of companies are also transforming emotional labour on a grand scale (Fineman, 2003: Pg. 33). This is because of the economical benefit of doing so (Fineman, 2003: Pg. 33). If employees are able to give the customers a good experience, make them feel welcome and special, then the customers may repeat their visit and purchase (Fineman, 2003: Pg. 33). This greatly concept greatly encourages firms to exploit the use of emotional labour (Fineman, 2003: Pg. 33). The smile of a salesman is seen as a key feature of a â€Å"good† employee attitude and customer satisfaction (Fineman, 2003: Pg. 33). â€Å"The infectious smile is regarded as sources of competitive advantage. (Fineman, 2003: Pg. 33). † As time goes by and till today, we all expect service to be smiling (Fineman, 2003: Pg. 3). Many see emotional labour as a potentially good as no customer will want his or her mood to be spoiled by a surly waitress or a crabby banker (Hochschild, 1983: Pg. 9). Today, it is common to have the thinking that we pay for good service and expect it to be provided (Hochschild, 1983: Pg. 9). However, there are several areas of concern caused by emotional labour . Disney or Macdonald in the process of creating standards of their Dreamland Experience or the Big Mac, at the same time also produce emotion in their employees (Fineman, 2003: Pg. 34). The employees have to perform interpersonal work within them to create the ever-present smile, politeness when under pressure and suppression of annoyances and fatigue (Fineman, 2003: Pg. 35). For those that uses deep acting to perform their work started to feel that they are beginning to lose their own identity (Fineman, 2003: Pg. 35). Fineman (2003) mentions that the flight attendances were so into their work role that they began confuse of their identity, especially their sexuality. Others prefer to take on the job by surface acting, putting up the show, looking right and no more (Fineman, 2003: Pg. 5). Using surface acting can still cause one to breakdown under pressure, when their anger, irritation or rebellion breakthrough (Fineman, 2003: Pg. 35). Beside psychological issue, there are also cultural issues of concern over emotional labour. Many fast-food workers are immigrants who have little to smile about when they arrive at work (Fineman, 2003: Pg. 36). A majority of them hav e many problems and faces much worry inside them but they are still expected to put up the smile (Fineman, 2003: Pg. 36). Another cultural issue is that not all social-cultural background support smiling in commercial exchange. However, by standardizing even the emotional aspect, MacDonald except all their staff in all countries and cultural background to smile at their customers (Fineman, 2003: Pg. 36). For example, in Japan native Japanese businessmen were taught to smile to help them with international deals (Fineman, 2003: Pg. 42). However, this is a huge conflict with the traditional Japanese way, where instant smile is considered as a cultural insult (Fineman, 2003: Pg. 42). In conclusion, due to the emerging service sector work in the late 1900s and the transformation of emotional labour on grand scale through standardization and training, we all expect service to be smiling today. No doubt, it is consider as potentially good, no one will like their mood to be affect by the others. However, there are also areas of concern over the psychological and cultural issues that arise from the use of emotional labour. Therefore, it is important for us to reconsider and perhaps not overly exploit the use of emotional labour for own good.

Literacy: Mrs. Fleming Essay

There are few fundamental skills in life that are of greater importance than the ability to read and understand the written word. It can take a person of any background as far as they can dream. This is truly evident in the essay, â€Å"Superman and Me†, by Sherman Alexie which tells of the author’s struggle growing up poor on a Native American reservation in Washington State. From a young age, his literacy became Alexie’s saving grace, thanks to his father who inspired him to begin reading. This inspiration changed the path of his life. I, too, was inspired and encouraged at a young age to be a great reader by my Mother and a special teacher. I am thankful to my Mother for starting me on my path to literacy. I grew up in a house full of books, music and loud women. My Mom was never without a book in her hand, my middle sister loved to sing and write poetry and my oldest sister always had her eight tracks blaring. From the time that I was tiny, I wanted to be just like my Mother. She had beautiful hair, perfect makeup, and lovely flowing dresses. Since I was too young for these things, I latched on to something else that my mother loved; books. Alexie felt much the same way about his Father. Alexie writes, â€Å"My father loved books and since I loved my father with an aching devotion, I decided to love books as well† (89). My Mother and I spent many hours roaming the library aisles for our next great read. She encouraged me to try new authors and different genres. I discovered Judy Blume and even attempted Charles Dickens and Louisa Mae Alcott. My Mom challenged me each summer to read as many books as I could and she was always ready for me to tell her all about them. Mama and I still recommend books to one another and tell each other all about the characters that we meet in between the pages of our latest book. I was fortunate enough to have many fantastic teachers during my school years. One teacher In particular is my sixth grade teacher, Mrs. Elizabeth Fleming. I was a twelve year old girl that felt awkward and self-conscience and Mrs. Fleming always found a way to boost my self-confidence. She made  it a point to compliment me every day on anything from how I read aloud in class or what I was wearing or my hair style. Mrs. Fleming’s interest in me built up my self-esteem by leaps and bounds. We also bonded over our mutual love of books. Mrs. Fleming would take the time to ask about a book I was reading and recommend others that she thought I might like. She found ways to let me know that she loved that I was so excited about reading even if it was just a sweet smile that seemed like it was just for me. Mrs. Fleming made me feel special. As an adult, I have, on occasion, run in to Mrs. Fleming and even after all these years she still remembers me as her little bookworm. I am thankful to have had the support and encouragement throughout my life to keep me reading and learning. It continues today as I show my children how fun and entertaining it can be to read a good book I love to read with my girls and the sound of their voice reading on their own is like music to my ears. As I continue my education I hope that they can see through me that a love of reading can take you anywhere you want to go. So dream big†¦and go read a book!

Literary Criticism Paper

An archetype Is a reoccurring pattern of Images, symbols, or a situation. The hero archetype Is one who tries to fulfill a necessary task and tries to restore Justice to a society. The hero will commonly go through the hero's journey in search for truth and information on restoring Justice to a society. All archetypal heroes share certain characteristics. In 1984, by George Orwell, Winston follows the hero's cycle because there is nothing told of his childhood, he looses favor with the Party, and Winston is not burled after all.Throughout the book ‘We are told nothing of his holding† (Garry 1 1 ) besides the few memories or dreams he shares with Julia or himself. After waking up crying one morning, Winston shares a memory of his childhood Tijuana; he recalls the time him and his sister and mother spent most of their days in underground shelters, hiding from air raids. Many times, Winston and his family went without food. From starving one day, Winston stole chocolate from his mother and sister and ran away, never seeing them again.Winston constantly dreams about his mother and Is convinced he murdered her because he stole her chocolate and left her there to starve. However, his subconscious Is his only road to the truth. Although the reader is given small memories on his childhood â€Å"nothing remained of his childhood except a series of bright-lit tableaux occurring against no background and mostly unintelligible† (Orwell, 3). Implying, the reader is not really told anything of his childhood besides the subconscious memories and few unclear images In 1984, the God Is represented through Big Brother.This Is true because Big Brother Is perceived as the ruler of Oceania and he Is a very high figure to the people. Big Brother's face is constantly being broadcasted and he is even stamped on he coins. Thus, Winston â€Å"Later loses favor with the gods and/or his subjects† (11) by wanting to do many rebellious acts and hateful thoughts. Fo r example, Winston begins to have sex with Julia, which was only, â€Å"a blow struck against the Party† (126).Implying there was no true emotion towards Julia and Winston and Julia only had sex to rebel against the Party because having sex Is a major crime In Oceania. Also, Winston looses his support towards the Party shown when he wrote â€Å"Down with Big Brother† in his diary. Again, signifying his hatred towards the society and writes to mind people of the better times in Oceania and writes about what it used to be and what it can still become. Towards the end of the book Winston and Julia are surrounded by troops of the Thought Police.From there Winston is taken to the horrid Room 101 where he Is tortured. Room 101 holds the person's greatest fear and for Winston It Is rats. As the rats come closer to his face he yells, â€Å"Do It to Julia! Do It to Julia! Not me! Julia! I don't care what you do to her. Tear her face off strip her to the bones. Not me! Julia! N ot me! † (286). It is here Winston betrayals Julia and fully egging to believe and love Big Brother and the Party. Winston did not only betrayal Julia, but he also abandons himself.Winston follows the hero cycle because â€Å"His body is not buried, but nevertheless† (1 1 Meaning the Ministry of Love broke and tortured his mind and will and mentally killed him but Winston Is still physically living. Hang out with Julia. However, he is essentially a slave because he cannot express any of his own feelings of rebellion, including to himself in the privacy of his mind. Winston was a very mentally strong character who understood the corrupt world he ivies in while nobody else does.During the beginning of the book he does not find any pleasure in Big Brother and as the story progresses he starts to love Big Brother. His goal is to change society's means and gain the freedom of thought back. However, he is a bizarre hero because he is middle-aged, has an average intelligence, and is very weak. He is a hero, although, with different heroic characteristics. Finally he is a hero because, Winston childhood is a mystery, his support for the Party is lost, and he becomes a walking slave for the Party and Big Brother.

Li Bai. Poetry and the Tang Dynasty Research Paper

Li Bai. Poetry and the Tang Dynasty - Research Paper Example The birth of Li was at the point when poetry had the court sponsorship and was a mandatory element of every administrative and public education. At the time of his demise, the whole country was restless and under the turmoil of civil rebellion which had gravely effected the prosperity of a blooming nation and the tone of Li’s poetry. The poetry of Li Bai during the Tang Dynasty is the clear depiction of art, love, romance, loss, might, failure and gratitude. The rise and the fall of the Tang dynasty is an epic story of love, hatred, betrayal, rise and fall of one of the greatest civilizations of the world. The Tang dynasty was established by the Duke of Tang, Li Yuan, who was the victor of the civil war that ended in 617AD and claimed himself by the name of Emperor Gao-Zu. When he became the emperor of China, he not only reunited China but also ruled it efficiently from 617AD to 626AD2. The emperor was then disposed by his son Li Shimin in 626 which resulted in the blood feud among the sons to become the inheritor of the rule and eventually the winner was Li who became the next ruler known as the Emperor Taizong. The rule of the Emperor Taizong is one of the golden ages in the Tang dynasty who helped promote the art and literature across the country3. Through his reformist administration, and love for art and literature, he is still known as one of the greatest rulers of this great civilization. After his death in 649AD, his son Emperor Gaozong ascended the throne who proved to be a very weak ruler. The rule of the Emperor Gaozong was from 649 to 683 making it more than 34 year but the prime ruler during this era was Empress Wu Zetian. Empress Wu was the concubine of the emperor who used her influence and charm over the emperor and got the wife the emperor murdered and promoted herself as the empress4. The rule of Empress Wu is one of the cruelest eras in the history. She sent to exile and got murdered everyone in the entire country who she thought could be a hurdle in her rule as Lewis states: "Through the examination and her own personal choices, Empress Wu promoted several poets of humble birth who themselves became patrons of others from local elites or even poor families."5 However, with old age, the empress was not able to keep herself in control and was disposed in the favor of Emperor Zhongzong in 705AD. Emperor Zhongzong did not love for ling to rule and with his death in 710AD, the throne was taken control of by his spouse Empress Wei. The empress tried to rule like empress Wu but did not last long and was eventually disposed in 712AD and Emperor Xuanzong was placed on the throne. The rule of Emperor Xuanzong is the longest in the Tang dynasty, which lasted from 712AD to 756 AD making it just about 44 years. Emperor Xuanzong was an efficient ruler in the beginning of his career but later he was greatly influenced by the Taoist spirituality which shoed his weak administrative capability and giving rise to many insurgencies across the rule. Of the major insurgency was the An Lushan Rebellion, which also affected the later years Li Bai’s poetry. Not only this, the weakness of Emperor Xuanzong’s rule resulted in the rise of Islamic influence along the Central Asia who became the major influence holders of the silk route. After the Emperor Xuanzong fled the throne during the rebellion, Suzong became the next ruler of China. The

Answer the questions Essay Example | Topics and Well Written Essays - 250 words - 3

Answer the questions - Essay Example Yes the author supported the facts adequately but the statistics were not displayed to strengthen the facts, No, the authorities were not quoted but the analogy was portrayed in an appropriate manner. The grounds provided are fairly acceptable as they related with the reality to a greater extent. Yes, writers assumptions are highly acceptable. that videogames are inculcating anti-social temperament in children. Children find it amusing and entertaining, thereby they are encouraging market of the videogame, but children do not have the wisdom to check the game rating and content and therefore author wants that parents should use their wisdom to guide their wards. Yes, writer has considered all the relevant points except the psychological implication of these games, lack of physical output leading to sedentary lifestyle and eventually obesity has not been highlighted which is becoming the root cause of all ailments prevalent in present epoch in children. The author is targeting affluent class who can spend a lot to meet their childs demand and to the parents who are busy in their own pursuits with little time for their kids. These approaches provide poor understanding in children about good or bad temperament and thus inculcates the feeling of practically performing what they witness or practice in their games. The tone of the author is mild and appealing which is very helpful to generate awareness amongst mass especially for parents. The author seems to be an aware individual who wants to reform the society and prevailing hostile attitude. Although the author has tried to develop ethos but could have done more on the psychological aspects as well to generate impact on parents outlook and future implications of these

Schoolhouse Lane Estates - Development and Industry Maturation of Wine Term Paper

Schoolhouse Lane Estates - Development and Industry Maturation of Winery - Term Paper Example The demand eventually grew and so Jan decided to operate her own winery. Eventually, Jan became a proud winery owner as what she dreamed about. The business continued to operate and since then Jan was able to encounter expansion of her business at the local wine markets such as wholesalers, retailers, restaurants and caterers. Schoolhouse Lane’s products resulted in net growing revenues. Along with its growth comes the increase on expenses such as on sales and marketing and eventually the spiralling growth of inventories considering that red wines and red wine blends would need a long period of time for ageing in oak barrels. Eventually, Schoolhouse Lane Estates winery is a growing company and is considering rapid expansion as far as there is continued support for its products in the local markets. The case starts with the company history. There is substantial evidence presented about the winery and its evolution which was primarily dated back to Long Island’s Wine Industry in the 1970s. There are also substantial data on Schoolhouse Lane Estates in line with its income statements, balance sheets, and statement of cash flow from 1999 to 2003. The case also cited the information on recent development and industry maturation of winery, the wine production in the United States, the changing dynamics of the US wine market, the competition involved and specific courses of actions made by Jan in order to continue to operate and expand its business. It is clear that the level of analyses that must be involved in the case are combined Level 1 (Industry Issues) and Level 2 (Organization Issues) considering that the demand for wines decreases across California while selling high and eventually more acres of land were converted into fruit trees. This resulted in several wineries gone bankrupt. On the other hand, Jan planned to purchase a new acre of land for her winery  expansion yet considering the Industry’s current trend; it would be a problem on her part to look for sources of working capital as far as her financial options are concerned.  

Article Summaries Research Paper Example | Topics and Well Written Essays - 500 words

Article Summaries - Research Paper Example The Board of Regents also wanted to revitalize their education system to fill in the many job openings available in the state which needed certain educational attainments, which in turn could be potential in increasing economic growth in the state. The university plan has just started on July 1, 2012, so the article has no full list of results yet. The Board of Regents of the University System of Ohio made the change in the educational system so that their graduates would become more productive and also to fill the need for professionals in the state of Ohio, both in the business and education sector. Because the plan just started on July 1, 2012, not many results are out yet, but the prevention of high tuition fee increase, faster educational track, saving in school constructions, and inviting investors to generate funding in the universities were already started. The Board of Regents expects that when the changes have all started, there would be an economic growth in the state, more jobs will be filled in, and more students will become productive and better at their careers. The implications of the plan would be that more students can go to universities because the tuition fees are lower, and more will graduate on time and have jobs because the curricula would be more fitted to application in the real world and taught at a faster and more effective rate. The schools can also increase their funding because of additional investors, and their potential of being an economic strength can be released. It is recommended that the results of the changes be checked after one or more years of implementing so that the Board of Regents can see whether the changes made an impact on the labor forces of businesses in Ohio, in the universities’ school standards, and also of the students that graduate from Ohio